The following describes the relationship between Just Reserves (PTY) LTD (Here and after referred to as Just Reserves and its customers) going forward. When you (the customer) make use of the Just Reserves' website namely, www.justreserves.com/co.za, you are deemed to have read, understood and agreed to all these terms. Should you not agree to these terms in full, do not continue to use the Just Reserves website and its services. By accepting this agreement, you are accepting these terms and conditions on behalf of all the travellers involved in bookings made via Just Reserves.
1.1. Just Reserves runs the website with a self-service function. It allows the customer to book their travel itinerary via various third-party suppliers.
1.2. It is the customer's sole responsibility to provide the correct information during the booking process, and it is the customer's responsibility to evaluate the suitability of any potential booking. Just Reserves may obtain information from you. It is the customer's responsibility to make the final assessment of booking suitability and to verify all information before making a booking.
1.3. It is the customer's responsibility to notify Just Reserves of any changes of contact information, pertaining to any booking. Just Reserves shall not be held liable for any damage, loss or liability of whatsoever nature arising from any changes to the customer's contact information.
1.4. All bookings made via www.justreserves.com/co.za are made via third-party suppliers. You acknowledge that Just Reserves acts as an agent for such third-party suppliers.
Rates that are displayed on www.justreserves.com/co.za may change without notice. Certain rates are displayed as guidelines only. Only official quotations will be constituted as a legal offer. Quotations are subject to change.
3.1. Just Reserves will be making use of PayGate (PTY) LTD systems for payments. The merchant outlet country, at the time of presenting payment options to the card holder is South Africa. Transaction currency is South African Rand: ZAR.
3.2. Just Reserves has various payment options, payment may be made via VISA or MasterCard credit cards. Just Reserves uses a secure transactional portal, operated by PayGate (PTY) LTD. There are certain actions taken to ensure the security which include:
3.3. You hereby indemnify and do not hold Just Reserves liable for any loss, damage or liability of any nature, whatsoever cause and/or effect, arising from payments and transactions concluded on this website.
3.4. Just Reserves may accept EFT payments. We urge our customers to make use of the “pay and clear now” function when making EFT payments as availability is subject to change. If said accommodation is no longer available once funds have been received, we will either 1) refund the customer in full or 2) find alternative accommodation for the customer.
Just Reserves may receive payments or commissions from suppliers for bookings. Just Reserves may charge you fees for services related to bookings. These include but are not limited to, modification, amendment or cancellation of bookings.
5.1. You, the customer, understand and accept the responsibilities of using the Just Reserves self-service website. These responsibilities include but are not limited to:
5.2. You understand that there are certain risks associated with travel, such as loss for reasons of, cancellation, injury, illness, damage to your baggage, theft, establishment closure or any other possibility. Therefore, Just Reserves recommends that the customer should seek out insurance products to protect you from said risks. Just Reserves shall not be held liable against any of these risks.
5.3. You understand that there are certain risks associated with booking accommodation and activities during your travels, including but not limited to: loss as a result of cancellation, business closures, weather-related cancelations or any other reason. Therefore, Just Reserves recommends that the customer should seek out insurance products to protect you from said risks. Just Reserves shall not be held liable against any of these risks.
5.4. It is the customer's responsibility to familiarise themselves with the terms and conditions with the supplier before completing a booking.
6.1.1. In the case where there is no cancellation policy shown, we urge you to assume that the booking will be non-refundable. If you are uncertain in this respect, please contact us.
6.1.2. All bookings and related charges will be deemed non-refundable, unless otherwise stated during the booking process.
6.1.3. When there is a specific cancelation policy, this policy will be displayed to you during the booking process, and it will be included in your booking.
6.1.4. In the event of cancelling a reservation, Just Reserves shall not be responsible to refund any monies, unless and until they are paid by the relevant supplier in terms of the applicable cancellation policy of such supplier. If a refund is received, payment will be affected to you, within 10 days of receipt of funds from the supplier.
6.2. If the supplier can no longer honour the booking, and you have already made payment, Just Reserves will endeavour to obtain a suitable alternative and will assist as far as possible.
6.3. Just Reserves shall not be held liable for any changes with regards to flights that are delayed or rescheduled. Furthermore, it is your responsibility to check for any changes on your itinerary ahead of your travel date. Any additional costs that may arise will be for the customer's own account.
7.1. You may not use this website for:
7.2. Just Reserves gives no permission for information on this website to be used for any unsolicited communication to the company, Just Reserves (PTY) LTD. All contact information (i.e., names, telephone numbers, email addresses) published on this website may not be used for any electronic marketing or related purposes. In the event that you utilise any information without permission, you will be in breach of this agreement and Just Reserves reserves all its rights to institute proceedings against you.
7.3. It is the customer's responsibility to ensure that all necessary hardware, software and internet access are in working order to make full use of the Just Reserves website and to complete bookings.
8.1. Just Reserves will always endeavour to make your booking process, and subsequent trip as easy and enjoyable as possible. If, for any reason, you are not satisfied with your experience or booking, please call Just Reserves immediately. Just Reserves will then, where possible, try to rectify the situation for the rest of your travel. However, we cannot guarantee that we will be able to resolve your issue to your satisfaction.
8.2. If you would like to contact Just Reserves after your trip please do so within a week of your return.
9.1. Just Reserves will endeavour to ensure that information or content provided by third parties and suppliers on this website is as accurate and up to date as possible. However, we do not perform inspections of said suppliers. Therefore, we make no guarantees on the accuracy of information supplied to us by users making use of our website or suppliers listed on the website.
9.2. We encourage our users to report any information that they find inaccurate or harmful. Just Reserves will then take action to rectify any misleading or inappropriate information displayed on www.justreserves.com/co.za.
9.3. Just Reserves makes every effort to ensure that all information supplied to us is current and correct. Just Reserves cannot be held liable for any loss, breach, damage or expense of whatsoever nature, cause and/or effect, which may have been caused directly or indirectly through the use of any information or service provided to Just Reserves via the website.
10.1. Just Reserves will endeavour to maintain the service offered by our website. Just Reserves cannot claim that the website is free from errors and omissions or that the service will be uninterrupted. Just Reserves shall not be held liable for any damage, loss or liability of whatsoever nature, cause and/or effect, arising from any possible errors that may occur. The customer is encouraged to report any malfunctions and errors to Just Reserves.
10.2. Just Reserves shall not be held liable for any direct or indirect loss, of whatsoever nature, cause and/or effect, or damage as a result of hacking, planned or unplanned outages or the actions of our service providers. In this respect, you hereby indemnify and hold Just Reserves harmless in respect of any claim of whatsoever nature, cause and/or effect.
11.1. All images, trademarks, logos, source codes, website design, domain names and any other original material contained on the website, shall be deemed to be held by, or licensed to Just Reserves for any such reasonable use as Just Reserves sees fit.
11.2. All of the above is protected from infringement by South African and International copyright laws and treaties. Unless with prior written permission by Just Reserves, these may not be reproduced or appropriated in any manner whatsoever.
12.1. Just Reserves may make use of hyperlinks. We are not responsible for the content, products and services that you may be redirected to.
12.2. Just Reserves does not review or approve the third party's website, content or products and services.
13.1. Just Reserves takes all necessary precautions to secure the content of this website as well as the information collected from you from any unauthorised access. Just Reserves does not make any warranties that the content of this website should be entirely safe and secure. Just Reserves recommends that you download and install anti-virus software, before downloading anything from our website.
13.2. You shall not attempt or deliver, whether purposefully or negligently, any viruses, robots or spyware to the Just Reserves website or server.
14.1. Just Reserves' website is not compiled to meet the customer's individual requirements. It is the customer's responsibility to ensure that they are satisfied prior to entering this agreement.
14.2. Neither Just Reserves or any of its directors, employees, representatives, suppliers, service providers shall be liable for any direct, indirect, special or consequential losses or damages of whatsoever nature, cause and/or effect, that may result from the following, but not limited to:
14.3. The customer indemnifies and holds Just Reserves harmless for any losses or damages of whatsoever nature, cause and/or effect, in respect of the customer’s breach of the above.
15.1. This contract shall be governed by the principles of South African Law.
15.2. The contra proferentum rule namely, the rule that the interpretation of a contact shall apply against the drafter shall not apply to this contact.
15.3. This agreement constitutes the entire agreement between you and Just Reserves. Any variation to this agreement shall be in writing.